Systems Incidents

Updated: April 29, 2022 7:42 am

05.05.2022: Log in to goBIM

Dear customers,

On 05.05.2022, from 07:52 CET until 08:58 CET, goBIM didn’t load for a total downtime of 01h 06min. Login to goBIM was not possible, users were caught in a login loop.

The problem appeared in the connection to the internal Login service which keeps the customer credentials. Restoring the connection fixed the problem.

Event Start: discovered 07:52 CET
Event End: 08:58 CET
Duration: 1 hour 6 minutes
Affected Customers: goBIM
Reproducibility: always
Internal tracking: task 144848

01.03.2022: Log in to Cobuilder platform

Dear customers,

On 01.03.2022 between 14:21 and 14:41 CET we experienced an issue where the login page couldn’t load (20min). All users of the platform were affected. Login to the page is possible now.

Event Start: discovered 14:21 CET
Event End: 14:41 CET
Duration: 20 minutes
Affected Customers: all platform users
Reproducibility: always
Internal tracking: task 140280

Service Requests

In support of services outlined in the Service Level Agreement, Cobuilder will respond to service related incidents and/or requests submitted by the Customer within the following time frames:

  1. Two (2) hour (during business hours) for issues classified as Critical.
  2. Eight (8) hours (during business hours) for issues classified as High
  3. Three (3) business days (during business hours) for issues classified as Medium
  4. Three (3) business days (during business hours) for a general service Request.