Systems Incidents
Updated: April 29, 2022 7:42 am
05.05.2022: Log in to goBIM
Dear customers,
On 05.05.2022, from 07:52 CET until 08:58 CET, goBIM didn’t load for a total downtime of 01h 06min. Login to goBIM was not possible, users were caught in a login loop.
The problem appeared in the connection to the internal Login service which keeps the customer credentials. Restoring the connection fixed the problem.
Event Start: discovered 07:52 CET
Event End: 08:58 CET
Duration: 1 hour 6 minutes
Affected Customers: goBIM
Reproducibility: always
Internal tracking: task 144848
01.03.2022: Log in to Cobuilder platform
Dear customers,
On 01.03.2022 between 14:21 and 14:41 CET we experienced an issue where the login page couldn’t load (20min). All users of the platform were affected. Login to the page is possible now.
Event Start: discovered 14:21 CET
Event End: 14:41 CET
Duration: 20 minutes
Affected Customers: all platform users
Reproducibility: always
Internal tracking: task 140280
Service Requests
In support of services outlined in the Service Level Agreement, Cobuilder will respond to service related incidents and/or requests submitted by the Customer within the following time frames:
- Two (2) hour (during business hours) for issues classified as Critical.
- Eight (8) hours (during business hours) for issues classified as High
- Three (3) business days (during business hours) for issues classified as Medium
- Three (3) business days (during business hours) for a general service Request.