On 25/10/2022, from 08:23 CET until 10:47 CET for a total downtime of 02h 24min, some users in Define could not open and execute specific actions. Some users were not able to login, but the QAs fixed that quickly. One user cannot open some concepts. Another one cannot approve some sharing requests.
Another, when trying to share concepts from Cobuilder context to other contexts, the list with context that they can share to is empty. All these issues appear to different users and different contexts.
The issue was due to the fact that the new endpoints which return info about subscription, role and permission, don’t return info about users without First Name in CRM. By adding the missing fields and syncing the user, the problem is resolved.
Event Start: discovered 25/10/2022, 08:23 CET
Event End: 25/10/2022, 10:47 CET
Duration: 02h 24min
Affected Customers: Define
Root cause: new endpoints not returning information about user with missing information fields