Meet our problem solvers

Modified on February 18, 2021

In February Cobuilder’s Support Team concluded their annual customer satisfaction survey. We would like to thank all our customers who gave us their feedback, and we are happy to share the survey results.

87,5% of the survey participants rate the overall support experience as Excellent.

88% say that our support staff has high professional competence.

87% are very satisfied with the time it took to handle their request.

We would like to thank those of you who sent us useful suggestions – we have already implemented them as part of our processes. And we really appreciate all the personal feedback we received from customers who described their support experience in their own words.

“Thank you for helping out! You deserve praise for the support that you give! You are fast and provide good answers to everything! I’m impressed 😉”

“I would like to give you some praise and say that I am very satisfied with your help and with how fast you reply. By the way, this goes also for the other people I have been in contact with at the Support desk. Have a great day ahead!”

digital twin

Cobuilder’s Support Team

Cobuilder’s Support Team handles customer inquiries in 3 languages: Norwegian, English and French, and you can get in touch with them by telephone and email.

They pride themselves on their efficiency – the average response time to customers by email is 1 hour and 30 minutes. And if you call us while all lines are busy, you can rest assured that we will call you right back.

So, don’t hesitate – we are happy to help!